1. Introduction and Agreement Foundation

• Acceptance of Terms: Clear statement that using the service means accepting all terms. Must mention that this is a legally binding agreement.

• Modification of Terms: SopnoPay's right to update the terms and the process for notifying users of changes.

• Governing Law: Explicitly state the jurisdiction (e.g., the laws of Bangladesh) that will govern the agreement.

2. Service Scope and Account Management

• Service Description: Detailed outline of the payment processing, API, and related services provided by SopnoPay.

• User Eligibility: Requirements for opening and maintaining an account (e.g., legal age, having a valid business entity).

• Account Registration and Security: User's responsibility for providing accurate information and maintaining the confidentiality of login credentials. Procedure for reporting unauthorized access.

3. Financial Terms and Transaction Processing

• Fees, Charges, and Taxes: Clear enumeration of all service fees, transaction charges, and the user's sole responsibility for all applicable taxes.

• Settlement and Payouts: Procedures, timelines, and currencies for transferring processed funds to the merchant's bank account.

• Refunds, Returns, and Chargebacks: The merchant's obligations regarding customer refunds, and the process and fees associated with managing chargebacks.

• Reserves and Holds: SopnoPay's right to hold a reserve or place temporary holds on funds for security or risk management purposes.

4. Prohibited Activities and Compliance

• Prohibited Uses: A detailed list of businesses or activities that cannot use SopnoPay (e.g., illegal goods/services, high-risk financial schemes, specific regulated activities).

• Compliance Obligations: User's commitment to comply with all relevant Anti-Money Laundering (AML) and Know Your Customer (KYC) laws.

• Fraud Monitoring: Statement about SopnoPay's right to monitor transactions for fraud and suspend accounts if fraudulent activity is suspected.

5. Legal Disclaimers and Liability

• Disclaimer of Warranties: State that the service is provided "AS IS" and without any express or implied warranties.

• Limitation of Liability: Clearly define the maximum extent of SopnoPay's financial liability to the user for any damages arising from the use of the service.

• Indemnification: User's agreement to indemnify (hold harmless) SopnoPay from any losses, damages, or claims arising from the user's breach of these terms.

6. Dispute Resolution and Termination

• Dispute Resolution: Procedure for handling disagreements, often specifying mandatory arbitration before litigation.

• Termination: Circumstances under which SopnoPay can suspend or terminate a user's access (e.g., breach of terms, fraud, high chargeback rates).